can provide global IT Hardware Maintenance and support services for all of the major manufacturers both through their proprietary service offerings and, more flexibly and economically, through our own expert third party support packages.
's Service Suite is a direct maintenance contract with IBM. We can supply a Service Suite contract for any IBM hardware we supply or we can arrange to cover your existing installation when your current warranty or maintenance contract expires. Service and support is requested directly from IBM service centres and provides the benefit of IBM's global engineering coverage and spares inventory.
Service Suite is available for the xSeries, pSeries, iSeries, zSeries and Storage platforms but can also cover most third party hardware, including HP and Sun. The contracts are available from one year to five years with flexible payment options.
's Care Packs similarly provide maintenance and support services for HP Hardware by way of a direct contract between you and HP.
Services. Ware247 specialise in providing end-to-end IT infrastructure solutions using Oracle hardware together with Oracle Standard Enterprise software, network security, unified communications and virtualisation. From storage arrays, storage networking infrastructure, servers with backup software, our in-house team uses best practice automation tools to collect and analyse data, perform health checks, produce consolidation plans, quantify potential ROI and identify cost-savings on power, cooling and space.
Ware247's Hardware Support & Maintenance Services
Maintenance and Support contracts are invariably cheaper than those offered by the major manufacturer but do not compromise on the quality of the service you receive. Our offer includes:
- Support for all the major brands of IT Hardware
- Global service availability
- 90+ service centers worldwide
- 600+ highly trained, full-time Field Engineers located worldwide
- Comprehensive service assurance process
- Tailored asset-level SLAs
- Numerous methods for initiating a service request
- Callback from Field Engineer within 30 minutes of service initiation
- < 2-hour average response time
- < 4-hour average MTTR
- Field engineers arrive on-site with tested parts in-hand
- Documented escalation procedures
- Strategic stocking locations for parts and complete systems
- Secure Data Erasure options available
Find out more about our maintenance services for the following brands:
The client list for our maintenance and warranty support services include councils, FTSE 100 companies, the military and the NHS organisations among many others. Our contracts are particularly suitable and cost effective for legacy systems and installations that contain hardware from more than one manufacturers.
Contact our sales team to learn more about we can tailor your maintenance contract to meet your needs at prices that fit your budget.
Services for health checks, consolidation & capacity planning, penetration testing and uncovering security vulnerabilities will assure you that your existing environment is secure and fit for purpose, while providing a framework for efficient resource management. In identifying areas of risk and potential for improvement, we help to pre-empt costly downtime.
Demonstration and Proof of Concept Services:
- validating the solution’s ability to solve specific business challenges
Some of our Solution Suites are the largest of their kind in the UK. You can see a single vendor product in action or the deployment of a small-scale implementation, designed to validate a proposed solution’s ability to resolve specific business challenges.
- successfully integrating solutions into your business
Our consultants’ product knowledge and technical expertise make them a valuable asset for your company. From discussing and analysing requirements to conducting site surveys to design and implementation of the eventual solution, they accelerate ROI and open the door to new opportunities for your business.