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Introducing...WareCare!

Published by Paul Waite on 12th December 2019

What is WareCare?

WareCare is global third party maintenance and hardware support for Datacentre equipment for all the Tier1 vendors, such as HPE, Dell, Lenovo and IBM. We offer an excellent support package for both x86 and UNIX environments.

Customizable Support

WareCare can cover multiple vendors in multiple locations with multiple response times - all under one support contract. Our offer includes:

  • Support for all the major brands of IT Hardware
  • Global service availability
  • 90+ service centres worldwide
  • 600+ highly trained, full-time Field Engineers located worldwide
  • Comprehensive service assurance process
  • Tailored asset-level SLAs
  • Numerous methods for initiating a service request
  • Callback from Field Engineer within 30 minutes of service initiation
  • < 2-hour average response time
  • < 4-hour average MTTR
  • Field engineers arrive on-site with tested parts in-hand
  • Documented escalation procedures
  • Strategic stocking locations for parts and complete systems
  • Secure Data Erasure options available

SLA Examples

7 x 24 x 4

  • 24 hours a day, 7 days a week
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact

5 x 9 x 4

  • 8:00 AM to 5:00 PM, Monday through Friday
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact

Next Day

  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) the following business day after customer contact

For more information, give us a call on +44 (0)113 88 00 858, email sales@ware247.co.uk or contact us through our website. 

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