Third Party Maintenance – How can it benefit your business?
Published: 6th December 2017
With the ever increasing importance around saving and stretching your IT budget, businesses are increasingly looking at third party maintenance providers. But what is third party maintenance, and more importantly, how can it help your business?
When new server and storage hardware is purchased most manufacturers offer a 3 year next business day warranty as standard, with discounted options for extending this warranty at the time of purchase. The Original Equipment Manufacturers (OEMs) want their customers to refresh the hardware and buy new equipment at the end of this warranty period, so they make the cost of post-warranty support higher. By switching to a third party provider who does not charge this premium, you can immediately benefit from the savings this brings.
Third party maintenance suppliers can also handle all of your servers, storage and networking in one contract, as well as desktops, laptops and printers, regardless of the brand, meaning that you have a single point of contact for all warranty and maintenance calls.
They can also offer all the benefits you may have enjoyed with your OEM service plans, such as 4 hour response, aiming to repair your hardware within a 4 hour window, from the moment you call.
Third party maintenance service providers are price competitive and aim to stock parts in strategically placed locations so that they can fulfil their promised repair times.
The option of defective media retention is also offered, allowing your faulty storage to securely on site and replaced without losing site of your confidential data.
You can also pick and choose which service plans are right for you, as many third party maintenance contracts allow for different options. You may choose 4 hour repair service for your main servers, but not require the same level for back up servers. This tailored way of working allows for further savings and reductions in current costs.
With access to over 500 field engineers with 15 years’ experience and a team of 60 Advanced Level 3 engineers most have of whom have over 20 years’ experience, with our partners Ware247 are pretty well placed to support a contract of any magnitude in any geographical location. Contact us today to chat about what the best options might be for your company.
Phone: 0113 88 00 858