Third Party Maintenance:
Why do our customers love it?
Published on the 24th February 2020 by Fiona Wilby
With the ever increasing importance around saving and stretching your IT budget, businesses are increasingly looking at third party maintenance providers. But what is third party maintenance, why do our customers love it and more importantly, how can it help your business?
When new server and storage hardware is purchased most manufacturers offer a 3 year next business day warranty as standard, with discounted options for extending this warranty at the time of purchase. The Original Equipment Manufacturers (OEMs) want their customers to refresh the hardware and buy new equipment at the end of this warranty period, so they make the cost of post-warranty support higher. By switching to a third party provider who does not charge this premium, you can immediately benefit from the savings this brings.
As a third party maintenance supplier, we can handle all of your servers, storage and networking in one contract, as well as desktops, laptops and printers, regardless of the brand, meaning that you have a single point of contact for all warranty and maintenance calls.
We can also offer all the benefits you may have enjoyed with your OEM service plans, such as 4 hour response and plenty of fully qualified engineers. The option of defective media retention is also available.
The thing our customers love most though is the price - TPM contracts are very competitivley priced and we aim to stock parts in strategically placed locations so we can fulfil their promised repair times.
You can also pick and choose which service plans are right for you, as many third party maintenance contracts allow for different options. You may choose 4 hour repair service for your main servers, but not require the same level for back up servers. This tailored way of working allows for further savings and reductions in current costs.
With access to over 500 field engineers with 15 years’ experience and a team of 60 Advanced Level 3 engineers most have of whom have over 20 years’ experience, through our partnerships Ware247 are very well placed to support a contract of any magnitude in any geographical location. Contact us today to chat about what the best options might be for your company.
Phone: 0113 88 00 858